Terms of Service

These terms explain how our website and quote requests work, and what to expect when you contact Ottawa Premium Renovations.

Effective date: 2026-05-12 • Last updated: 2026-05-12

Plain-language summary

In simple terms: when you use this site or send us a request, you agree to follow these terms. They cover website use, quote requests, scheduling basics, communication, and limitations that protect both sides. If you have questions, contact us before booking.

What these terms cover

– Using this website
– How quote requests work
– Scheduling and cancellations (high-level)
– Payment basics (high-level)
– Limits of liability and site content

What we collect (and why)

Key terms (the essentials)

Below are the key points most visitors look for. Full details are listed further down the page.

Website use

Use the site responsibly. Don’t attempt to disrupt, scrape, or misuse forms or content.

Quote requests

Quotes are based on the details you provide (and photos, when available). Final scope is confirmed before work starts.

Scheduling

Scheduling depends on availability and job scope. We confirm start windows and expectations in writing before the job.

What we do (and what we don’t)

What we do

Provide clear scope confirmation before starting

Respect your home (protection, tidy work, cleanup)

Communicate changes before they become surprises

Recommend licensed trade support when required

What we don’t do

Promise availability or pricing without confirming scope

Perform work that requires permits/licensing outside handyman scope

Guarantee outcomes caused by hidden conditions (behind walls, inaccessible areas)

Provide legal or professional advice through website content

Terms in detail

These Terms explain how we typically handle quotes, scheduling, payments, and project expectations for Ottawa Premium Renovations. If you accept a written quote, that quote (and any written change order) controls the final scope and pricing.

1. Eligibility & acceptable use

You confirm you’re able to request services for the property (owner, tenant with permission, or authorized contact). You agree not to use our site to submit unlawful, abusive, or misleading requests.

2. Quotes & scope (what’s included / what’s not)

Quotes are based on the information you provide (photos, measurements, site conditions). If conditions differ on-site (hidden damage, unexpected access limits, prior poor workmanship), we’ll confirm options before continuing.

3. Changes during the job (change orders)

If you add/remove work after the quote is accepted, we’ll confirm the change in writing (message/email is fine) before proceeding.

4. Scheduling & access

We schedule an arrival window when possible. You agree to provide safe access (parking notes, lockbox/code if needed, pets secured, clear work area).

5. Payment & timing

Payment timing (deposit, milestone, or completion) follows what’s written on the quote/invoice. Late payments may pause work until resolved.

6. Cancellations & rescheduling

If you need to reschedule, please give as much notice as possible. Last-minute cancellations may impact availability and may include a scheduling fee if we already reserved a slot.

7. Materials, matching & finish expectations

Color/texture matching can be affected by lighting, age, sheen, and existing surface conditions. We aim for a clean, consistent finish, but an exact “perfect match” isn’t always possible on aged surfaces.

8. Safety, hazards & site conditions

If we suspect hazardous materials (e.g., asbestos in older ceiling textures, lead paint in older homes), we may pause and recommend the appropriate testing/next steps before proceeding.

9. Photos and project examples

We may request photos to quote accurately. We will not use your project photos publicly without your permission.

10. Liability limits (plain language)

We’re responsible for the work we perform as agreed. We’re not responsible for pre-existing damage, hidden conditions, or issues outside the agreed scope.

11. Governing law

These Terms are governed by the laws of Ontario, Canada. Any disputes will be handled under Ontario jurisdiction.

12. Contact

Questions about these Terms? Contact us through Get a quote or email us at [email protected].

How we handle communication, photos, and project notes

To quote and schedule accurately, we usually need a few practical details. We keep information limited to what helps deliver the work correctly and communicate clearly.

We use your message details to confirm scope, timeline, and access notes.

Photos help us reduce back-and-forth and avoid surprises.

We keep notes that support quality (colors, sheen, materials, measurements).

We may store basic job records for service follow-up and invoicing.

We don’t sell your personal information.

We don’t post project photos publicly without your permission.

For details, see our Privacy Policy.

Quick checklist (before you request a quote)

Photos: wide view + close-ups (show edges/corners if relevant)

What you want: “paint walls + trim”, “touch-ups”, “one room” etc.

Approx. room count or areas (e.g., “2 bedrooms + hallway”)

Ceiling height (standard / tall) and surface condition (repairs needed?)

Color plan: same color vs multiple colors / accent wall

Your timing: this week / next week / flexible

Get a Quote

Security & retention standards

We aim to keep information limited, secure, and accessible only to what’s needed for quoting and service delivery.

Access is limited

Only the people involved in quoting, scheduling, and delivering service should access project details.

Secure storage

We use standard security practices for devices and accounts used for business communication.

Retention limits

We keep basic job records only as long as needed for follow-up, accounting, and service continuity.

Third-party tools

If we use third-party tools (forms, email, CRM), they may process data to help us respond and schedule efficiently.

Cookies, external links, and third-party sites

Our website may use basic cookies for functionality and performance. You can control cookies in your browser settings.

Some pages may include links to external websites for reference. We’re not responsible for the content or privacy practices of third-party sites.

External links are provided for convenience. We are not responsible for third-party content or policies.

For how we handle personal information, please review our Privacy Policy.

FAQ (accordion)

Answers to the most common questions—so you know what to expect before you request info.

Do these Terms replace my quote?

No. Your written quote (and any written change order) defines final scope, pricing, and timing.

Can you quote from photos only?

Often yes for smaller jobs. For complex work, a visit may be needed to confirm conditions and avoid surprises.

What if the scope changes after you start?

We pause and confirm options and pricing before continuing. No surprise add-ons.

Do you guarantee an exact color/texture match?

We aim for the best blend possible, but exact matches can be affected by lighting, age, sheen, and existing surface conditions.

What if you find hidden damage?

We’ll show you what we see and recommend the simplest next step before proceeding.

How do scheduling and access work?

We confirm a time window. Please share parking/condo rules, pets, occupancy notes, and access details.

Can I reschedule?

Yes—please give as much notice as possible so we can adjust efficiently. A penalty fee may apply if notice is given less than 72 hours prior to the scheduled time.

What happens if I cancel a job?

A penalty fee may apply if notice is given less than 72 hours prior to the scheduled time and/or if materials have already been purchased for the job. Please give us as much notice as possible.

Where can I ask questions?

Use the Contact page or request a quote and leave your question in the message.

Still have more questions?

Request info and we’ll point you to the best next step.