Privacy Policy
This Privacy Policy explains what we collect, why we collect it, and the choices you have when you request a quote or use our website.
Contact usSee Key PointsPrivacy that’s easy to understand
Most requests are simple: we only collect what’s needed to quote, schedule, and complete the work.
We built our process around clarity and minimal data. If you reach out for a quote, we’ll ask for contact details and basic project information so we can confirm scope, timing, and pricing.
This page also explains how photos are used, what happens if analytics are enabled, and how to contact us with privacy questions.
What you’ll get
– What information we collect (and why)
– How we use photos and project notes
– When we share information (rare, limited)
– How to request access, updates, or deletion
– How cookies/analytics work (if enabled)
What we collect (and why)
Most of the time, it’s just enough to quote, schedule, and complete the work.
When you request a quote, we collect basic details to understand what you need and to respond quickly. We don’t ask for sensitive personal information for a typical handyman request.
If you choose to share extra details (for example, access notes or availability), we use them only to plan the job properly and avoid back-and-forth.
Contact & project details
We may collect your name, phone/email, service area, and the project details you share so we can confirm scope, schedule, and provide an accurate quote.
Photos you send us
Photos help us estimate scope and materials. We use them for quoting and planning, and we do not publish them unless you explicitly agree.
Basic website usage
If analytics are enabled, we may collect non-sensitive usage data (pages visited, device type) to improve the site. You can control cookies in your browser settings.
Key privacy points
A quick summary of how we handle information when you request a quote or service.
What we do
Use your details to quote, schedule, and deliver service
Keep notes that help complete the job correctly
Store information securely and limit access
Share only what’s needed with service providers (rare)
What we don’t do
Sell your personal information
Use your photos publicly without permission
Share your details for unrelated marketing
Collect sensitive data for typical handyman quotes
More privacy details
1. What information we may collect
Name, phone/email, service area, project notes, and photos you choose to send. If we schedule work, we may also keep address/access notes needed to complete the service.
2. How we use your information
To respond to your request, clarify scope, prepare an estimate, schedule service, and support job completion. We may use anonymized insights to improve how the site and quoting process work.
3. When we share information
We do not sell your information. We may share limited details only when needed to provide service (for example, a software tool for email/forms, or a licensed trade referral if required).
4. Cookies and analytics
We may use basic analytics to understand traffic and improve content. You can disable cookies in your browser. Some site features may work differently with cookies disabled.
5. Retention and security
We keep information only as long as needed for quoting, service planning, and business records. You can request deletion where appropriate (subject to legal / recordkeeping needs).
6. Your choices and questions
You can request access, corrections, or deletion, and you can opt out of marketing emails anytime. See the privacy contact section below.
How we handle personal information
Our goal is simple: collect less, protect what we keep, and use it only to serve your request.
We use your details to respond, quote, and schedule service.
Photos are used to estimate scope and reduce back-and-forth.
Access is limited to the people/tools required to do the work
We don’t publish project photos unless you approve it.
You can request access, corrections, or deletion where appropriate.
Quick checklist (privacy requests)
Tell us what you’re requesting (access / update / deletion)
Use the same email/phone you used to contact us.
Share the page or quote reference if you have one (optional).
If photos are involved, specify which ones.
We’ll confirm identity before releasing details.
Privacy questionsSecurity & retention standards
We use practical safeguards to keep information secure and limit how long we keep it.
Access-limited
Only people and tools required to respond or deliver service can access your information.
Secure storage
We use reputable systems and keep reasonable security controls in place (accounts, permissions, updates).
Retention limits
We keep data only as long as needed for quoting, service planning, and business records.
Third-party tools
If we use forms, email tools, or CRM systems, those providers process data under their own policies.
Important notes
If you believe your information was used incorrectly, contact us and we’ll investigate promptly.
Cookies, analytics, and third-party links
We use only what’s needed to run the site and respond to requests. If analytics or embedded content are enabled, some non-sensitive data may be processed by third parties under their own policies.
Cookies (optional): your browser may store small files to remember preferences and improve performance.
Analytics (optional): we may measure basic, non-identifying usage (pages visited, device type) to improve content and usability.
Embedded content: pages may include third-party embeds (for example, maps or videos) that may collect data when loaded.
Links to other sites: when you click external links, their privacy practices apply.
Your choices: you can block cookies in your browser and limit third-party tracking settings.
For privacy guidance in Canada, see the Office of the Privacy Commissioner of Canada (OPC).
For marketing email rules (CASL), see Canada’s anti-spam guidance.
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Send photos and we’ll recommend the simplest path.
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FAQ
What information do you collect?
Usually just what you share when you contact us (name, email/phone, address or area, and project details).
Do you sell my personal information?
No. We do not sell personal information.
Do you use my photos publicly?
Only if you explicitly give permission. Otherwise, photos are used only to understand scope and quote accurately.
Do you use cookies?
This site may use cookies for basic functionality. If analytics are enabled, cookies may be used to measure non-sensitive usage.
Can I request access or correction of my information?
Yes. Contact us and we’ll help with access or corrections where applicable.
How long do you keep information?
We keep information only as long as needed for quoting, service delivery, records, and legal/accounting requirements.
Is my information stored securely?
We use reasonable safeguards and limit access to what’s needed to do the work.
Who can I contact about privacy concerns?
Contact us directly. You may also consult the Office of the Privacy Commissioner of Canada (OPC) for general guidance.
Questions about privacy?
If you have questions about how we handle personal information, contact us and we’ll respond as soon as possible.
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